Infestation Guarantee
OUR INFESTATION GUARANTEE
We guarantee to resolve the infestation we’ve been booked to treat. Once your recommended treatment plan is complete, if the infestation persists, we’ll come back and re-treat at no extra cost until it’s under control.
HOW IT WORKS
1. Initial treatment
Your technician treats the infestation and checks how severe it is.
2. Follow-up treatment (if recommended)
For heavier infestations, your technician may recommend a follow-up treatment. This is recorded in the service report we send you after every visit, and it’s charged at our standard rate. Your recommended treatment plan is your initial treatment plus any follow-up listed in your service report.
3. Still seeing activity?
If you’re still seeing pests within 4 weeks of completing your recommended treatment plan, call us on 139 007 and send photos of what you’re seeing. Photos help us assess the problem quickly and get it sorted sooner.
4. Free re-treat
If our assessment shows the infestation has persisted, we’ll re-treat at no charge until it’s under control.
WHAT WE MEAN BY “INFESTATION”
Infestation means the pest activity present at your property at the time of your first treatment, for the pest type you booked us to treat.
Persisted means ongoing live activity of that same pest after your recommended treatment plan is complete, confirmed by our assessment of your photos or an inspection.
Under control means no ongoing live activity of that pest is found when we assess or inspect.
WHAT’S NOT COVERED
- A new infestation that comes from outside your property after treatment, such as from a neighbouring property
- A different pest from the one we treated
- Activity caused by bait stations or monitors being removed, moved or damaged
- Activity where the proofing, hygiene or access recommendations in your service report weren’t followed
- Possums, birds, bees and wasps, where new animals or nests can arrive after treatment
- Termite treatments and baiting programs, which are covered by their own warranty terms
YOUR RIGHTS
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. The benefits given by this guarantee are in addition to other rights and remedies under the law.